Other
Reschedule
Rescheduling workshop bookings, changing dates or times, transferring tickets to others, illness and emergency rescheduling policies.
Cancellation
Cancellation policy, how to cancel bookings, workshop cancellations due to low attendance or venue issues, partial cancellations for groups.
Refund
Refund requests, processing times, Groupon refunds, duplicate booking refunds, and alternatives to refunds like store credit or gift cards.
Pricing
Workshop prices by location and lamp style, discounts, coupon codes, newsletter signup offers, private event pricing, and international shipping costs.
Location
Studio locations and addresses, parking information, BYOB policies, weather cancellation policy, and questions about new workshop dates or locations.
Gift Card
Purchasing gift cards, redeeming gift card codes, expiration policy, printing e-gift cards, and troubleshooting gift card issues at checkout.
Workshop Info
Workshop duration, experience requirements, what to bring, lamp styles and options, age requirements, patterns, grouting instructions, and Ebru/Ceramic workshops.
DIY Kit/Shipping
DIY home kit contents, color themes, shipping times, tracking orders, missing or damaged parts, international shipping, grout and glue instructions.
Private Event
Booking private workshops for birthdays, corporate team building, bridal showers, minimum group sizes, deposits, food and drink policies.
Product Issue
Lamp not working, replacement parts, on/off switch issues, glass pieces falling off, lamp care instructions, bulb sizes, and cleaning tips.
General
Contact information, newsletter signup, job inquiries, influencer collaborations, referral program, donations for fundraisers, and other general questions.
Booking
How to book workshops, Groupon redemption, confirmation emails, booking changes, wrong date/time/location fixes, and general reservation questions.