Product Issue
How to Clean Your Completed Mosaic Lamp
To clean your mosaic lamp: 1) Unplug and let cool. 2) Dust gently with soft microfiber cloth or soft brush. 3) For stubborn spots, use damp cloth with mild dish soap and water - avoid soaking. 4) Dry thoroughly with clean cloth. 5) For metal frame, ...
Can I Use My Lamp in Other Countries?
Yes, our lamps are designed to work in most countries worldwide. The lamps use standard E12 bulbs which are available internationally. If you encounter any issues while traveling, try replacing the bulb first with a locally purchased E12 LED bulb. ...
Christmas/Holiday Lamp Designs
We offer special holiday designs including Christmas trees, ornament shapes, and festive color themes. Check our website seasonally for holiday lamp options in both workshops and DIY kits. These are available for a limited time during the holiday ...
Are Ready-Made Lamps Grouted?
Yes, all our ready-made lamps are fully grouted/plastered for a finished, polished look. They arrive ready to display and use. The grouting provides a professional finish and helps secure all the glass pieces permanently.
What Size Glass Globe Do I Need?
Glass globe sizes vary by lamp style. Standard table lamps use 5" or 6" globes. Swan neck lamps typically use 6" globes. Our globes are open at the bottom to fit the lamp base. Contact us with your lamp style and we'll confirm the right size for you.
Lamp Care Instructions
To keep your mosaic lamp beautiful: Dust gently with soft dry cloth. Avoid getting lamp wet. Use only provided LED bulbs or recommended E12 wattage. Place on stable surface. Glass is durable but can chip if dropped. Keep away from direct sunlight to ...
Requesting Replacement Parts
Need replacement parts (bulbs, cords, frames, glass)? Contact us at hello@mosaicartstudio.us with your order details and what you need. For defective items from recent workshops or orders, replacements are free. For older purchases, we offer parts at ...
How to Get Glue Off Clothing
Our silicone glue can be removed from most fabrics: 1) Let glue dry completely. 2) Gently peel or roll off dried glue. 3) For stubborn residue, try rubbing alcohol or a commercial adhesive remover. 4) Wash garment normally. Test any solvent on a ...
On/Off Switch Not Working
If the on/off switch on your lamp cord isn't working (lamp stays on constantly or won't turn on), contact us with your order details. We will ship a replacement electrical cord/base at no charge. In the meantime, you can unplug the lamp to turn it ...
My Lamp Is Not Working / Won't Turn On
If your lamp won't light: 1) Check bulb is properly inserted (not too tight - this can damage the socket). 2) Try a different outlet. 3) Check the on/off switch on the cord. 4) Try a new bulb. If still not working, contact us with photos and we'll ...