Requesting Replacement Parts
Need replacement parts (bulbs, cords, frames, glass)? Contact us at hello@mosaicartstudio.us with your order details and what you need. For defective items from recent workshops or orders, replacements are free. For older purchases, we offer parts at cost.
Related Articles
My DIY Kit Has Missing Parts
If your kit arrived with missing parts, please contact us immediately at hello@mosaicartstudio.us. Include your order number and list what's missing (or send photos). We will ship replacement parts right away at no additional cost. Common items: ...
Requesting Refund for Unsatisfactory Service
If you are not satisfied with your workshop experience, please contact us at hello@mosaicartstudio.us to discuss the situation. We take customer satisfaction seriously and will evaluate each case individually. Refunds may be offered in cases where we ...
I Didn't Receive a Light Bulb
All lamp projects include an LED bulb. If yours was missing, please contact us with your order number and workshop date. We will ship a replacement bulb immediately. Our bulbs are 4 watts, E12 base size - you can also purchase compatible bulbs ...
My Tiles/Glass Pieces Are Falling Off
If glass pieces are falling off after the workshop: 1) The glue may not have dried completely - let it cure 24 hours. 2) Use clear silicone glue to reattach pieces. 3) Make sure surfaces are clean before regluing. Contact us if you need replacement ...
My DIY Kit Arrived Damaged
If your kit arrived damaged, please take photos of the damage and packaging, then contact us at hello@mosaicartstudio.us with your order number. We will send replacement items immediately at no charge. For glass breakage, handle carefully and we'll ...