On/Off Switch Not Working

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• My Lamp Is Not Working / Won't Turn On

  If your lamp won't light: 1) Check bulb is properly inserted (not too tight - this can damage the socket). 2) Try a different outlet. 3) Check the on/off switch on the cord. 4) Try a new bulb. If still not working, contact us with photos and we'll ...

• Gift Card Not Working at Checkout

  If your gift card code isn't working: 1) Make sure you're entering the full code correctly. 2) Check if the code has already been used (each code works once). 3) Try the gift card field, not the discount code field. Contact us with your gift card ...

• Can I Switch to a Different Time on the Same Day?

  Yes, you can switch to a different session time on the same day if space is available. Contact us with your order number and we will check availability and update your booking. Morning and afternoon sessions are typically available at most locations.

• My Discount Code Isn't Working

  If your discount code isn't applying: 1) Check that you've entered it exactly as shown (codes are case-sensitive). 2) Verify the code hasn't expired. 3) Ensure your cart meets any minimum purchase requirements. 4) Most codes can only be used once per ...

• What If I Can't Finish My Project in the Allotted Time?

  If you can't finish your mosaic lamp during the workshop, don't worry! You can take all materials home to complete your project. We provide detailed instructions for finishing at home, including the grouting process. Most guests complete their lamps ...