DIY Kit/Shipping
Bulk Orders for Churches, Schools, and Events
We offer volume discounts for bulk DIY kit orders for churches, schools, corporate events, and large groups. Contact us at hello@mosaicartstudio.us with: quantity needed, color preferences, shipping address, and event date. We'll provide custom ...
BOGO and Buy-One-Get-One Promotions
During BOGO promotions, you'll receive one free item of equal or lesser value when purchasing qualifying items. The free item is automatically added or discounted at checkout. If you have questions about what's included in a BOGO offer, contact us ...
Can I Pick Up My Order Instead of Shipping?
Local pickup is available at our Voorhees, NJ warehouse for DIY kit orders. Contact us before placing your order to arrange pickup. Note that pop-up locations cannot fulfill pickup orders - all orders ship from our main warehouse.
How to Use the Grout in DIY Kits
Our kits include powder grout. To use: 1) Mix powder with water to toothpaste consistency. 2) Apply over glass pieces, filling gaps. 3) Wipe excess with damp cloth. 4) Let dry 6-12 hours. Wear a mask when mixing if sensitive to dust. Don't pour grout ...
What Kind of Glue is in the DIY Kit?
Our DIY kits include clear silicone-based adhesive. It's water-resistant once dry and provides a strong bond for the glass pieces. Allow glue to dry 6-12 hours before grouting. If you need more glue, any clear silicone glue from a hardware store ...
Can I Purchase Just the Glass Globe?
Yes, we sell glass globes separately for those who want additional globes or replacements. Available in all color themes. Contact us at hello@mosaicartstudio.us or check our website for glass globe options. Globes can be added to kit orders to save ...
International Shipping for DIY Kits
We offer international shipping to Canada and select countries. Delivery typically takes 2-4 weeks depending on destination and customs processing. International shipping rates are calculated at checkout. For large orders, contact us for potential ...
Can I Track My DIY Kit Order?
Yes! Once your order ships, you'll receive an email with tracking information. You can also contact us with your order number if you need tracking details. Orders typically ship within 1-3 business days of purchase.
Package Shows Delivered But I Didn't Receive It
If tracking shows delivered but you don't have your package: 1) Check with neighbors and any secure package locations. 2) Look for delivery photos in tracking. 3) Contact your local carrier (USPS/UPS/FedEx) with tracking number. 4) If still not ...
I Received the Wrong Items in My Kit
If you received wrong items or colors, contact us with your order number and photos of what you received. We will send the correct items immediately and provide a prepaid return label for the wrong items if needed.
My DIY Kit Arrived Damaged
If your kit arrived damaged, please take photos of the damage and packaging, then contact us at hello@mosaicartstudio.us with your order number. We will send replacement items immediately at no charge. For glass breakage, handle carefully and we'll ...
My DIY Kit Has Missing Parts
If your kit arrived with missing parts, please contact us immediately at hello@mosaicartstudio.us. Include your order number and list what's missing (or send photos). We will ship replacement parts right away at no additional cost. Common items: ...
Shipping Times for DIY Kits
DIY kits ship from our warehouse in New Jersey. Standard shipping: 5-8 business days within continental US. Expedited options available at checkout. You'll receive tracking information via email once your order ships. During peak seasons, please ...
DIY Kit Color Themes
Our DIY kits come in beautiful pre-packaged color themes: AEGEAN (dark blue, light blue, white), CAPPADOCIA (mixed colors), COTTON CASTLE (white, transparent, mirror), ROSE GARDEN (red, pink, mirror), NEMRUT (brown, yellow, mirror), BLACK SEA (green, ...
What is Included in a DIY Home Kit?
Each DIY Home Kit includes: glass mosaic pieces in your chosen color theme, decorative beads, silicone glue, grout powder, mixing cup, spoon, tweezers, metal lamp frame with electrical cord, LED bulb, and step-by-step instructions. Everything you ...