My DIY Kit Arrived Damaged
If your kit arrived damaged, please take photos of the damage and packaging, then contact us at hello@mosaicartstudio.us with your order number. We will send replacement items immediately at no charge. For glass breakage, handle carefully and we'll send new pieces.
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My DIY Kit Has Missing Parts
If your kit arrived with missing parts, please contact us immediately at hello@mosaicartstudio.us. Include your order number and list what's missing (or send photos). We will ship replacement parts right away at no additional cost. Common items: ...
DIY Kit Color Themes
Our DIY kits come in beautiful pre-packaged color themes: AEGEAN (dark blue, light blue, white), CAPPADOCIA (mixed colors), COTTON CASTLE (white, transparent, mirror), ROSE GARDEN (red, pink, mirror), NEMRUT (brown, yellow, mirror), BLACK SEA (green, ...
What is Included in a DIY Home Kit?
Each DIY Home Kit includes: glass mosaic pieces in your chosen color theme, decorative beads, silicone glue, grout powder, mixing cup, spoon, tweezers, metal lamp frame with electrical cord, LED bulb, and step-by-step instructions. Everything you ...
What Kind of Glue is in the DIY Kit?
Our DIY kits include clear silicone-based adhesive. It's water-resistant once dry and provides a strong bond for the glass pieces. Allow glue to dry 6-12 hours before grouting. If you need more glue, any clear silicone glue from a hardware store ...
Can I Track My DIY Kit Order?
Yes! Once your order ships, you'll receive an email with tracking information. You can also contact us with your order number if you need tracking details. Orders typically ship within 1-3 business days of purchase.