Cancellation
I Received a Cancellation Email But Didn't Cancel
If you received a cancellation notification but did not request a cancellation, this may be a system glitch or error. Please contact us immediately at hello@mosaicartstudio.us to verify your booking status. We will confirm your reservation and resend ...
Can I Cancel Just One Person From My Group Booking?
Yes, you can cancel individual spots from a group booking. Contact us with your order number and specify which seats to cancel. We will process a partial refund for those seats while keeping the remaining bookings active.
Workshop Cancelled Due to Venue Issues
Sometimes workshops must be cancelled due to venue-related issues beyond our control. When this happens, we will notify you immediately and offer to reschedule to another date, transfer to a different location, provide a full refund, or send a DIY ...
Workshop Cancelled Due to Low Attendance
Occasionally, if a workshop session has very low attendance, we may need to cancel it. If this happens, we will notify you in advance and offer: 1) Move to another session on the same day, 2) Reschedule to a future date, 3) Full refund, or 4) Gift ...
Cancellation and Refund Policy
Our cancellation policy: More than 48 hours before workshop: Full refund. 24-48 hours before: Store credit or reschedule. Less than 24 hours: May be subject to cancellation fee. We also offer alternatives to cancellation including rescheduling, ...
How to Cancel My Booking
To cancel your booking, contact us at hello@mosaicartstudio.us with your order number. Cancellations made more than 48 hours before the workshop receive a full refund. Cancellations within 24-48 hours may receive store credit or reschedule option. ...