I Received a Cancellation Email But Didn't Cancel
If you received a cancellation notification but did not request a cancellation, this may be a system glitch or error. Please contact us immediately at hello@mosaicartstudio.us to verify your booking status. We will confirm your reservation and resend your booking details.
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How to Cancel My Booking
To cancel your booking, contact us at hello@mosaicartstudio.us with your order number. Cancellations made more than 48 hours before the workshop receive a full refund. Cancellations within 24-48 hours may receive store credit or reschedule option. ...
Cancellation and Refund Policy
Our cancellation policy: More than 48 hours before workshop: Full refund. 24-48 hours before: Store credit or reschedule. Less than 24 hours: May be subject to cancellation fee. We also offer alternatives to cancellation including rescheduling, ...
Weather Cancellation Policy
Your safety comes first. For severe weather: We'll notify you at least 12 hours before of possible cancellation, with final confirmation at least 4 hours before class. If cancelled, you can reschedule or receive a full gift card credit. If weather ...
I Received the Wrong Items in My Kit
If you received wrong items or colors, contact us with your order number and photos of what you received. We will send the correct items immediately and provide a prepaid return label for the wrong items if needed.
I Didn't Receive My Gift Card Email
E-gift cards are sent immediately after purchase. If you didn't receive it: 1) Check spam/junk folders. 2) Search for emails from hello@mosaicartstudio.us. 3) Contact us with your order number and we will resend the gift card to your email.