Booking
Booking a Large Group with Groupon Vouchers
When booking a large group (10+ people) with Groupon vouchers, you may need to complete multiple transactions since each Groupon code applies to a limited number of participants. Book your voucher quantity first, then make separate bookings for ...
Can I Attend the Workshop Alone?
Absolutely! Solo attendees are welcome at all our workshops. You don't need a group to join - many of our guests come alone and enjoy the creative, social atmosphere. You'll be seated with other participants and our instructors are there to guide ...
Do I Need to Pay Immediately or Can I Reserve and Pay Later?
Payment is required at the time of booking to secure your spot. We cannot hold reservations without payment. This ensures that materials are prepared for your session and your seat is guaranteed. You can pay securely online using credit card, debit ...
Do You Accept Walk-ins?
We strongly encourage booking in advance, especially for pop-up studio locations which often sell out. For our brick-and-mortar studios, walk-ins may be accepted if there are available slots on the same day. Please call us at 888-899-7339 to check ...
Do You Offer Wholesale for DIY Kits?
Yes, we offer volume discounts for bulk orders of DIY kits. For wholesale inquiries, churches, schools, corporate events, or large group purchases, please contact us at hello@mosaicartstudio.us with details about quantity needed and we will provide ...
Can I Change My Lamp Style After Booking?
Yes, you can change your lamp style before your workshop. Contact us at hello@mosaicartstudio.us with your order number and desired lamp style. If the new style costs more, we will send an invoice for the difference. If it costs less, we will issue a ...
How to Use a Groupon Voucher
To redeem your Groupon: 1) Visit mosaicartstudio.us and select your location and date. 2) Choose your lamp style and add to cart. 3) At checkout, enter your Groupon voucher code in the discount field. 4) Complete booking. If your Groupon code isn't ...
I'm Running Late - Can I Still Attend?
If you're running late, you can still attend up to 20-30 minutes after the workshop start time. Please let us know by calling or texting so we can inform the instructor. Arriving very late may not allow enough time to complete your project, but we ...
How Do Pop-up Studios Work?
Pop-up studios are temporary workshop locations we set up at venues like community centers, hotels, or event spaces. They operate on a set schedule with specific dates. Check our website for pop-up locations and available dates. The experience and ...
I Was Charged Twice / Double Charge on My Card
If you see two charges on your card, one may be a temporary authorization hold from your bank, not an actual charge. Authorization holds typically disappear within 3-5 business days. If both charges remain after 5 days, contact us with your order ...
Can My Group Be Seated Together?
Yes! If you are booking for a group and want to be seated together, please let us know in advance by emailing hello@mosaicartstudio.us with your order details. We will inform the instructor to arrange seating for your group.
Name on Booking is Wrong (Apple Pay / Payment Issue)
If your booking shows a different name (such as from Apple Pay using a family member's account), don't worry! When you arrive at the workshop, simply provide the name on the booking and your order number. The instructor will check you in.
I Booked the Wrong Location
If you selected the wrong studio location, contact us at hello@mosaicartstudio.us with your order number and the correct location. We will update your booking. Note that prices may vary between locations, so a refund or additional charge may apply.
I Booked the Wrong Date or Time
If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.
I Did Not Receive My Booking Confirmation Email
If you did not receive your booking confirmation email, please check your spam or junk folder first. If it is still not there, contact us at hello@mosaicartstudio.us with your name and booking details. We will verify your booking and resend the ...
How to Book a Workshop
To book a workshop, visit mosaicartstudio.us, select your preferred location, choose a date from the calendar, select your lamp style, and complete checkout. You will receive a confirmation email with all details including the studio address.