I Booked the Wrong Location

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• I Booked the Wrong Date or Time

  If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.

• I Received the Wrong Items in My Kit

  If you received wrong items or colors, contact us with your order number and photos of what you received. We will send the correct items immediately and provide a prepaid return label for the wrong items if needed.

• I Booked Before a Sale Started - Can I Get the Discount?

  If you booked your workshop before a promotional sale started, please contact us with your order number. Depending on the promotion terms and timing, we may be able to apply a partial refund for the discount difference. Sale prices cannot be ...

• Will You Open More Dates at My Location?

  We are constantly adding new workshop dates based on demand and instructor availability. If you don't see dates for your preferred location, sign up for our email notifications or contact us. We will email you when new dates are added. Popular ...

• Name on Booking is Wrong (Apple Pay / Payment Issue)

  If your booking shows a different name (such as from Apple Pay using a family member's account), don't worry! When you arrive at the workshop, simply provide the name on the booking and your order number. The instructor will check you in.