Change Workshop Date or Time | Mosaic Art Studio Booking Help

I Booked the Wrong Date or Time

If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.

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    • I Booked the Wrong Location

      If you selected the wrong studio location, contact us at hello@mosaicartstudio.us with your order number and the correct location. We will update your booking. Note that prices may vary between locations, so a refund or additional charge may apply.

    • I Received the Wrong Items in My Kit

      If you received wrong items or colors, contact us with your order number and photos of what you received. We will send the correct items immediately and provide a prepaid return label for the wrong items if needed.

    • I Accidentally Double Booked - Can I Reschedule One?

      If you accidentally made two bookings, contact us immediately with both order numbers. We can cancel one and keep the other, or reschedule one to a different date. Refunds for duplicate bookings are processed within 5-10 business days.

    • I Booked Before a Sale Started - Can I Get the Discount?

      If you booked your workshop before a promotional sale started, please contact us with your order number. Depending on the promotion terms and timing, we may be able to apply a partial refund for the discount difference. Sale prices cannot be ...

    • Can I Switch to a Different Time on the Same Day?

      Yes, you can switch to a different session time on the same day if space is available. Contact us with your order number and we will check availability and update your booking. Morning and afternoon sessions are typically available at most locations.