I Was Charged Twice / Double Charge on My Card
If you see two charges on your card, one may be a temporary authorization hold from your bank, not an actual charge. Authorization holds typically disappear within 3-5 business days. If both charges remain after 5 days, contact us with your order details and we will investigate.
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Gift Card Minimum Amount
Our minimum gift card value is $100, which covers most lamp workshops. If you need a specific amount that's not available on the website, contact us and we may be able to create a custom gift card for you.
How to Print a Gift Card
To print your e-gift card: 1) Open the gift card email. 2) Click "View Gift Card." 3) Use your browser's print function (Ctrl+P or Cmd+P). You can present the printed gift card or show the email on your phone when booking.
How to Use a Gift Card
To use your gift card: 1) Select your workshop location and date on our website. 2) Add to cart. 3) At checkout, enter your gift card code in the discount/gift card field. 4) The balance will be applied. Gift cards work for any workshop, any ...
Gift Card Not Working at Checkout
If your gift card code isn't working: 1) Make sure you're entering the full code correctly. 2) Check if the code has already been used (each code works once). 3) Try the gift card field, not the discount code field. Contact us with your gift card ...
I Didn't Receive My Gift Card Email
E-gift cards are sent immediately after purchase. If you didn't receive it: 1) Check spam/junk folders. 2) Search for emails from hello@mosaicartstudio.us. 3) Contact us with your order number and we will resend the gift card to your email.