Name on Booking is Wrong (Apple Pay / Payment Issue)
If your booking shows a different name (such as from Apple Pay using a family member's account), don't worry! When you arrive at the workshop, simply provide the name on the booking and your order number. The instructor will check you in.
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Do I Need to Pay Immediately or Can I Reserve and Pay Later?
Payment is required at the time of booking to secure your spot. We cannot hold reservations without payment. This ensures that materials are prepared for your session and your seat is guaranteed. You can pay securely online using credit card, debit ...
I Booked the Wrong Location
If you selected the wrong studio location, contact us at hello@mosaicartstudio.us with your order number and the correct location. We will update your booking. Note that prices may vary between locations, so a refund or additional charge may apply.
I Booked the Wrong Date or Time
If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.
Do I need to pay immediately, or can I reserve a spot and pay later?
To secure your spot, payment is required at the time of booking. Reservations cannot be held without payment.
Can I Transfer My Booking to Someone Else?
Yes, you can transfer your booking to another person. Contact us with your order number and the new attendee's name and email. We will update the booking and send them the confirmation details.