I Did Not Receive My Booking Confirmation Email
If you did not receive your booking confirmation email, please check your spam or junk folder first. If it is still not there, contact us at hello@mosaicartstudio.us with your name and booking details. We will verify your booking and resend the confirmation. Make sure your email address was entered correctly at checkout.
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I Didn't Receive My Gift Card Email
E-gift cards are sent immediately after purchase. If you didn't receive it: 1) Check spam/junk folders. 2) Search for emails from hello@mosaicartstudio.us. 3) Contact us with your order number and we will resend the gift card to your email.
Can I Transfer My Booking to Someone Else?
Yes, you can transfer your booking to another person. Contact us with your order number and the new attendee's name and email. We will update the booking and send them the confirmation details.
How to Cancel My Booking
To cancel your booking, contact us at hello@mosaicartstudio.us with your order number. Cancellations made more than 48 hours before the workshop receive a full refund. Cancellations within 24-48 hours may receive store credit or reschedule option. ...
Refund for Duplicate Booking
If you accidentally made duplicate bookings, contact us immediately with both order numbers. We will cancel the duplicate and process a full refund. Refunds for duplicates are typically processed the same day we receive your request.
I Received a Cancellation Email But Didn't Cancel
If you received a cancellation notification but did not request a cancellation, this may be a system glitch or error. Please contact us immediately at hello@mosaicartstudio.us to verify your booking status. We will confirm your reservation and resend ...