Can I Transfer My Booking to Someone Else?
Yes, you can transfer your booking to another person. Contact us with your order number and the new attendee's name and email. We will update the booking and send them the confirmation details.
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How to Cancel My Booking
To cancel your booking, contact us at hello@mosaicartstudio.us with your order number. Cancellations made more than 48 hours before the workshop receive a full refund. Cancellations within 24-48 hours may receive store credit or reschedule option. ...
Booking a Large Group with Groupon Vouchers
When booking a large group (10+ people) with Groupon vouchers, you may need to complete multiple transactions since each Groupon code applies to a limited number of participants. Book your voucher quantity first, then make separate bookings for ...
My Friend Can't Make It - Options Available
If someone in your group can't attend, you have several options: 1) Transfer the ticket to someone else, 2) Reschedule their spot to a future date, 3) Convert to a DIY home kit shipped to them, or 4) Request a refund (subject to our cancellation ...
I Did Not Receive My Booking Confirmation Email
If you did not receive your booking confirmation email, please check your spam or junk folder first. If it is still not there, contact us at hello@mosaicartstudio.us with your name and booking details. We will verify your booking and resend the ...
Name on Booking is Wrong (Apple Pay / Payment Issue)
If your booking shows a different name (such as from Apple Pay using a family member's account), don't worry! When you arrive at the workshop, simply provide the name on the booking and your order number. The instructor will check you in.