Why is there a rescheduling fee even if we are sick?
As per our policy:
- Rescheduling must be requested at least 48 hours before the event.
- If rescheduling is requested within 48 hours, a $25 per person handling fee will apply.
- This fee covers the cost of reserved materials and instructor scheduling. Payment can be made in cash during the workshop.
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Rescheduling Due to Illness
If you or someone in your party is sick, we understand and can reschedule without a fee. Contact us as soon as possible with your order number. We want you to be healthy and enjoy the workshop experience!
Rescheduling Due to Emergency or Family Situation
We understand that emergencies happen. If you need to reschedule due to a family emergency, death in the family, or other urgent situation, please contact us. We will waive any rescheduling fees and help you find a new date that works.
Cancellation and Refund Policy
Our cancellation policy: More than 48 hours before workshop: Full refund. 24-48 hours before: Store credit or reschedule. Less than 24 hours: May be subject to cancellation fee. We also offer alternatives to cancellation including rescheduling, ...
Request for Extra Grout
Need more grout? We can ship additional grout packets for a small fee (shipping included). Contact us with your address. You can also purchase ready-mix grout at any hardware store - brands like Polyblend or SimpleGrout work well.
How to Purchase a Gift Card
Purchase gift cards at mosaicartstudio.us/products/mosaic-art-studios-us-gift-card. Select your desired amount (minimum $100), enter recipient details, and complete checkout. E-gift cards are delivered instantly via email. Physical gift cards can be ...