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How to Request a Refund
To request a refund, contact us at hello@mosaicartstudio.us with your order number and reason. Refund eligibility depends on timing: >48 hours before workshop = full refund, 24-48 hours = credit/reschedule, <24 hours = case by case. DIY kit refunds ...
Can I Buy Extra Glass/Beads?
Yes! We sell additional glass mosaic pieces and beads. Contact us or check our website for available colors and quantities. Extra materials can be shipped or picked up. Perfect for fixing mistakes or creating additional projects at home.
How to Use the Grout in DIY Kits
Our kits include powder grout. To use: 1) Mix powder with water to toothpaste consistency. 2) Apply over glass pieces, filling gaps. 3) Wipe excess with damp cloth. 4) Let dry 6-12 hours. Wear a mask when mixing if sensitive to dust. Don't pour grout ...
How to Finish Grouting at Home
After the workshop, let your lamp dry 6-12 hours, then apply grout: 1) Mix powder grout with water to toothpaste consistency. 2) Apply over glass, filling gaps. 3) Wipe excess with damp cloth. 4) Let dry completely. Full instructions are included ...
Shipping Times for DIY Kits
DIY kits ship from our warehouse in New Jersey. Standard shipping: 5-8 business days within continental US. Expedited options available at checkout. You'll receive tracking information via email once your order ships. During peak seasons, please ...