Rescheduling Due to Emergency or Family Situation
We understand that emergencies happen. If you need to reschedule due to a family emergency, death in the family, or other urgent situation, please contact us. We will waive any rescheduling fees and help you find a new date that works.
Related Articles
Rescheduling Due to Illness
If you or someone in your party is sick, we understand and can reschedule without a fee. Contact us as soon as possible with your order number. We want you to be healthy and enjoy the workshop experience!
Workshop Cancelled Due to Venue Issues
Sometimes workshops must be cancelled due to venue-related issues beyond our control. When this happens, we will notify you immediately and offer to reschedule to another date, transfer to a different location, provide a full refund, or send a DIY ...
Workshop Cancelled Due to Low Attendance
Occasionally, if a workshop session has very low attendance, we may need to cancel it. If this happens, we will notify you in advance and offer: 1) Move to another session on the same day, 2) Reschedule to a future date, 3) Full refund, or 4) Gift ...
Name on Booking is Wrong (Apple Pay / Payment Issue)
If your booking shows a different name (such as from Apple Pay using a family member's account), don't worry! When you arrive at the workshop, simply provide the name on the booking and your order number. The instructor will check you in.
Requesting Refund for Unsatisfactory Service
If you are not satisfied with your workshop experience, please contact us at hello@mosaicartstudio.us to discuss the situation. We take customer satisfaction seriously and will evaluate each case individually. Refunds may be offered in cases where we ...