Rescheduling Due to Illness
If you or someone in your party is sick, we understand and can reschedule without a fee. Contact us as soon as possible with your order number. We want you to be healthy and enjoy the workshop experience!
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Rescheduling Due to Emergency or Family Situation
We understand that emergencies happen. If you need to reschedule due to a family emergency, death in the family, or other urgent situation, please contact us. We will waive any rescheduling fees and help you find a new date that works.
Workshop Cancelled Due to Venue Issues
Sometimes workshops must be cancelled due to venue-related issues beyond our control. When this happens, we will notify you immediately and offer to reschedule to another date, transfer to a different location, provide a full refund, or send a DIY ...
Workshop Cancelled Due to Low Attendance
Occasionally, if a workshop session has very low attendance, we may need to cancel it. If this happens, we will notify you in advance and offer: 1) Move to another session on the same day, 2) Reschedule to a future date, 3) Full refund, or 4) Gift ...
Why Are Prices Different at Different Locations?
Prices vary by location due to differences in venue rental costs, local operating expenses, and market conditions. New York City locations have higher prices than suburban locations. However, the workshop experience, instruction quality, and ...
How to Reschedule My Workshop Booking
To reschedule your workshop, contact us at hello@mosaicartstudio.us or call 888-899-7339 with your order number and preferred new date. We recommend rescheduling at least 48 hours before your original appointment. We will charge a 25 USD/per person ...