Requesting Refund for Unsatisfactory Service
If you are not satisfied with your workshop experience, please contact us at hello@mosaicartstudio.us to discuss the situation. We take customer satisfaction seriously and will evaluate each case individually. Refunds may be offered in cases where we failed to deliver the service as promised. Please provide details about your experience so we can address your concerns.
Related Articles
Refund for Groupon Purchases
Groupon purchases must be refunded through Groupon directly, as they processed your payment. Contact Groupon customer support for refund requests. We can help reschedule your workshop or convert to a different date if that's more convenient.
Refund for Duplicate Booking
If you accidentally made duplicate bookings, contact us immediately with both order numbers. We will cancel the duplicate and process a full refund. Refunds for duplicates are typically processed the same day we receive your request.
Cancellation and Refund Policy
Our cancellation policy: More than 48 hours before workshop: Full refund. 24-48 hours before: Store credit or reschedule. Less than 24 hours: May be subject to cancellation fee. We also offer alternatives to cancellation including rescheduling, ...
Refund for Missed Discount
If you forgot to apply a valid discount code during checkout, contact us with your order number and the code. If the code was valid at time of purchase, we may be able to apply a partial refund for the discount amount.
Alternatives to Refund
Instead of a refund, consider these options: 1) Reschedule to any future date. 2) Transfer ticket to someone else. 3) Convert to a DIY home kit (shipped to you). 4) Receive a gift card (no expiration). These options often process faster than refunds.