Policies & Terms
Customer Service Hours at Mosaic Art Studio
At Mosaic Art Studio, we are here to assist you with all your inquiries and support needs during our dedicated Customer Service hours. Please note, these hours are specifically for customer service and do not apply to our workshops. Customer Service ...
Shipping Policy
Shipping Policy Effective Date: 06/01/2023 Thank you for choosing our online store! We want to ensure that your shopping experience is as smooth and convenient as possible. This shipping policy outlines the terms and conditions regarding the shipment ...
Return and Refund Policy for DIY Home Kits and Products
Return and Refund Policy for DIY Home Kits and Products Eligibility for Returns and Refunds Defective or Damaged Products: If you receive a defective or damaged DIY home kit, please contact us within 7 days of receiving your order. We will provide a ...
Cancellation and Rescheduling Policy for Workshops
Cancellation and Rescheduling Policy At Mosaic Art Studio, we operate on a ticket-based model for workshop sales, similar to cinema, plane, or concert tickets. This policy outlines our terms for cancellations, refunds, and rescheduling. Cancellation ...
Terms of Service
Terms of Service Welcome to Mosaic Art Studio. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions: 1. General Conditions We reserve the right to refuse service to anyone for any ...
Privacy Policy
Privacy Policy At Mosaic Art Studio, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or participate in our workshops. Information We ...
Rescheduling Policy for Private Events
To reschedule a booked Private Event, please notify us at least 120 hours (5 days) before the scheduled start time. There will be a handling fee if you need to reschedule within 120 hours of the event. Thank you for your understanding.
Cancellation Policy for Private Events
Please note that a notice of at least 120 hours (5 days) before the start time is required for cancellations to a scheduled Private Event. If the cancellation is made between 168 to 120 hours (7 days to 5 days) before the event, the host may collect ...