Shipping Policy

Shipping Policy

Shipping Policy

Effective Date: 06/01/2023

Thank you for choosing our online store! We want to ensure that your shopping experience is as smooth and convenient as possible. This shipping policy outlines the terms and conditions regarding the shipment of your orders. By making a purchase on our website, you agree to the terms stated below.

1. Order Processing Time

  • All orders are typically processed within 3 business days (excluding weekends and holidays) after payment is received.
  • Please note that personalized or made-to-order items may require additional processing time, and specific lead times will be indicated on the product page.

2. Shipping Methods and Carriers

  • We offer various shipping methods for domestic and international deliveries.
  • The available shipping options will be displayed during the checkout process based on your location and the items in your cart.
  • We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The carrier used will depend on the shipping method selected and your location.
  • If there is no update or delivery confirmation for your package within a few days of placing the order, please get in touch with us.

3. Shipping Rates and Fees

  • Shipping rates are calculated based on the weight, dimensions, destination, and shipping method chosen for your order.
  • The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
  • Additional fees such as customs duties, taxes, or import charges may apply for international shipments. These fees are the responsibility of the customer and are not included in the shipping charges.

4. Shipment Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your package.
  • Please allow some time for the tracking information to update after receiving the email.
  • For international shipments, tracking updates may be limited once the package leaves the originating country due to the local carrier's tracking capabilities.

5. Delivery Timeframes

  • Estimated delivery times vary depending on the shipping method selected and your location.
  • Domestic deliveries on economic rate typically take between 5 to 8 business days from the date of shipment.
  • Domestic deliveries on standard rate typically take between 3 to 4 business days from the date of shipment.
  • International deliveries may take longer, depending on customs clearance and any potential delays caused by the destination country's postal service.

6. Order Status and Communication

  • You can track the status of your order by logging into your account on our website or by using the tracking link provided in your shipping confirmation email.
  • We will strive to keep you informed about any significant delays or issues that may affect the delivery of your order.
  • If you have any questions or concerns regarding your order, please contact our customer support team at hello@mosaicartstudio.us.

7. Lost or Damaged Packages

  • While we take utmost care in packaging and shipping your orders, we cannot be held responsible for lost, stolen, or damaged packages during transit.
  • In the event of a lost or damaged package, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and assist you in resolving the issue.

8. Returns and Exchanges

For information regarding returns, exchanges, and our refund policy, please refer to our separate Return Policy page.

9. Modifications to the Shipping Policy

  • We reserve the right to update or modify this shipping policy at any time without prior notice.
  • Any changes will be effective immediately upon posting the revised policy on our website.

If you have any further questions or require assistance, please feel free to reach out to our customer support team at hello@mosaicartstudio.us.


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