Is it possible for me to cancel my booking?
Please note that for cancellations to a scheduled event, a notice of at least 120 hours (5 days) prior to the start time is required.
If the cancellation is made between 168 to 120 hours (7 days to 5 days) before the event, the host may collect an administrative fee of up to 50% of the booking fee.
Please be informed that cancellations made less than 120 hours (5 days) before the event are non-refundable.
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Can I cancel or reschedule my workshop booking?
Yes, you can cancel or reschedule your workshop booking. Cancellations must be made at least 5 days in advance for a full refund. If you need to reschedule, you can do so up to 48 hours before the workshop with a $25 per person handling fee. If the ...
Is it possible to reschedule my workshop booking?
Yes, you can reschedule your workshop booking as long as it is within the rescheduling policy. Please contact us to confirm your preferred new date and time. Once the booking is updated, you will receive a confirmation email. A reschedule must be ...
Is it possible for two individuals to create a single lamp together?
Indeed, it is possible. Please note that due to limited seats, an additional fee ($35 or $55) will be charged for the accompanying person. To book your workshop, simply select your preferred time and click "next." Then, choose an artwork type/s ...
How to upgrade a booking project?
If you need to upgrade your booking project, there are two ways to do it. The first way is to click on the link provided in the booking confirmation email you've received. This will take you to the booking widget where you can change the date and ...
Can I reschedule my workshop booking?
Yes, you can reschedule your workshop booking as long as it meets our rescheduling policy. If your booking qualifies, there will be a link in your confirmation email to reschedule the workshop. Please note that rescheduling must be done at least 48 ...