Weather Cancellation Policy
Your safety comes first. For severe weather: We'll notify you at least 12 hours before of possible cancellation, with final confirmation at least 4 hours before class. If cancelled, you can reschedule or receive a full gift card credit. If weather improves, we'll confirm the workshop is proceeding.
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Cancellation and Refund Policy
Our cancellation policy: More than 48 hours before workshop: Full refund. 24-48 hours before: Store credit or reschedule. Less than 24 hours: May be subject to cancellation fee. We also offer alternatives to cancellation including rescheduling, ...
I Received a Cancellation Email But Didn't Cancel
If you received a cancellation notification but did not request a cancellation, this may be a system glitch or error. Please contact us immediately at hello@mosaicartstudio.us to verify your booking status. We will confirm your reservation and resend ...
My Friend Can't Make It - Options Available
If someone in your group can't attend, you have several options: 1) Transfer the ticket to someone else, 2) Reschedule their spot to a future date, 3) Convert to a DIY home kit shipped to them, or 4) Request a refund (subject to our cancellation ...
How to Cancel My Booking
To cancel your booking, contact us at hello@mosaicartstudio.us with your order number. Cancellations made more than 48 hours before the workshop receive a full refund. Cancellations within 24-48 hours may receive store credit or reschedule option. ...
Why is there a rescheduling fee even if we are sick?
As per our policy: Rescheduling must be requested at least 48 hours before the event. If rescheduling is requested within 48 hours, a $25 per person handling fee will apply. This fee covers the cost of reserved materials and instructor scheduling. ...