My Discount Code Isn't Working
If your discount code isn't applying: 1) Check that you've entered it exactly as shown (codes are case-sensitive). 2) Verify the code hasn't expired. 3) Ensure your cart meets any minimum purchase requirements. 4) Most codes can only be used once per customer. If it still doesn't work, contact us with the code and we'll help.
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Gift Card Not Working at Checkout
If your gift card code isn't working: 1) Make sure you're entering the full code correctly. 2) Check if the code has already been used (each code works once). 3) Try the gift card field, not the discount code field. Contact us with your gift card ...
Refund for Missed Discount
If you forgot to apply a valid discount code during checkout, contact us with your order number and the code. If the code was valid at time of purchase, we may be able to apply a partial refund for the discount amount.
On/Off Switch Not Working
If the on/off switch on your lamp cord isn't working (lamp stays on constantly or won't turn on), contact us with your order details. We will ship a replacement electrical cord/base at no charge. In the meantime, you can unplug the lamp to turn it ...
My Lamp Is Not Working / Won't Turn On
If your lamp won't light: 1) Check bulb is properly inserted (not too tight - this can damage the socket). 2) Try a different outlet. 3) Check the on/off switch on the cord. 4) Try a new bulb. If still not working, contact us with photos and we'll ...
I Signed Up for the Newsletter But Didn't Get a Code
After signing up for our newsletter: 1) Check spam/junk folder for our email. 2) Make sure you clicked the confirmation link in the signup email. 3) Wait a few minutes for the code to arrive. If still missing, contact us with your email address and ...