Missing Light Bulb? | Free Replacement Shipping

I Didn't Receive a Light Bulb

All lamp projects include an LED bulb. If yours was missing, please contact us with your order number and workshop date. We will ship a replacement bulb immediately. Our bulbs are 4 watts, E12 base size - you can also purchase compatible bulbs locally.

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    • What Bulb Size Does the Lamp Use?

      Our lamps use 4-watt LED bulbs with an E12 (candelabra) base. This is a common size available at most hardware stores. We include one LED bulb with your lamp. For replacements, look for E12 base LED bulbs.

    • I Didn't Receive My Gift Card Email

      E-gift cards are sent immediately after purchase. If you didn't receive it: 1) Check spam/junk folders. 2) Search for emails from hello@mosaicartstudio.us. 3) Contact us with your order number and we will resend the gift card to your email.

    • I Did Not Receive My Booking Confirmation Email

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      If tracking shows delivered but you don't have your package: 1) Check with neighbors and any secure package locations. 2) Look for delivery photos in tracking. 3) Contact your local carrier (USPS/UPS/FedEx) with tracking number. 4) If still not ...

    • My Lamp Is Not Working / Won't Turn On

      If your lamp won't light: 1) Check bulb is properly inserted (not too tight - this can damage the socket). 2) Try a different outlet. 3) Check the on/off switch on the cord. 4) Try a new bulb. If still not working, contact us with photos and we'll ...