I Booked Before a Sale Started - Can I Get the Discount?
If you booked your workshop before a promotional sale started, please contact us with your order number. Depending on the promotion terms and timing, we may be able to apply a partial refund for the discount difference. Sale prices cannot be retroactively applied in all cases.
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Refund for Missed Discount
If you forgot to apply a valid discount code during checkout, contact us with your order number and the code. If the code was valid at time of purchase, we may be able to apply a partial refund for the discount amount.
I Booked the Wrong Date or Time
If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.
My Discount Code Isn't Working
If your discount code isn't applying: 1) Check that you've entered it exactly as shown (codes are case-sensitive). 2) Verify the code hasn't expired. 3) Ensure your cart meets any minimum purchase requirements. 4) Most codes can only be used once per ...
I Booked the Wrong Location
If you selected the wrong studio location, contact us at hello@mosaicartstudio.us with your order number and the correct location. We will update your booking. Note that prices may vary between locations, so a refund or additional charge may apply.
I Accidentally Double Booked - Can I Reschedule One?
If you accidentally made two bookings, contact us immediately with both order numbers. We can cancel one and keep the other, or reschedule one to a different date. Refunds for duplicate bookings are processed within 5-10 business days.