I Booked Before a Sale Started - Can I Get the Discount?
If you booked your workshop before a promotional sale started, please contact us with your order number. Depending on the promotion terms and timing, we may be able to apply a partial refund for the discount difference. Sale prices cannot be retroactively applied in all cases.
Related Articles
Refund for Missed Discount
If you forgot to apply a valid discount code during checkout, contact us with your order number and the code. If the code was valid at time of purchase, we may be able to apply a partial refund for the discount amount.
I Booked the Wrong Date or Time
If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.
My Discount Code Isn't Working
If your discount code isn't applying: 1) Check that you've entered it exactly as shown (codes are case-sensitive). 2) Verify the code hasn't expired. 3) Ensure your cart meets any minimum purchase requirements. 4) Most codes can only be used once per ...
I Booked the Wrong Location
If you selected the wrong studio location, contact us at hello@mosaicartstudio.us with your order number and the correct location. We will update your booking. Note that prices may vary between locations, so a refund or additional charge may apply.
BOGO and Buy-One-Get-One Promotions
During BOGO promotions, you'll receive one free item of equal or lesser value when purchasing qualifying items. The free item is automatically added or discounted at checkout. If you have questions about what's included in a BOGO offer, contact us ...