I Accidentally Double Booked - Can I Reschedule One?
If you accidentally made two bookings, contact us immediately with both order numbers. We can cancel one and keep the other, or reschedule one to a different date. Refunds for duplicate bookings are processed within 5-10 business days.
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I Booked the Wrong Date or Time
If you accidentally booked the wrong date or time, contact us as soon as possible at hello@mosaicartstudio.us with your order number and the correct date/time you need. We will update your booking and send a new confirmation email.
BOGO and Buy-One-Get-One Promotions
During BOGO promotions, you'll receive one free item of equal or lesser value when purchasing qualifying items. The free item is automatically added or discounted at checkout. If you have questions about what's included in a BOGO offer, contact us ...
I Was Charged Twice / Double Charge on My Card
If you see two charges on your card, one may be a temporary authorization hold from your bank, not an actual charge. Authorization holds typically disappear within 3-5 business days. If both charges remain after 5 days, contact us with your order ...
How to Reschedule My Workshop Booking
To reschedule your workshop, contact us at hello@mosaicartstudio.us or call 888-899-7339 with your order number and preferred new date. We recommend rescheduling at least 24-48 hours before your original appointment. Check our website calendar for ...
I Booked Before a Sale Started - Can I Get the Discount?
If you booked your workshop before a promotional sale started, please contact us with your order number. Depending on the promotion terms and timing, we may be able to apply a partial refund for the discount difference. Sale prices cannot be ...