How Long Do Refunds Take?
Once approved, refunds are processed within 1-3 business days. It then takes 5-10 business days to appear on your original payment method, depending on your bank's processing time. You'll receive email confirmation when we process the refund.
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How Long is the Workshop?
Workshops typically last 2.5 to 3 hours depending on lamp style. Larger pieces like chandeliers may take longer. Time includes instruction, designing your pattern, applying glass pieces, and completing your lamp. You take your finished lamp home the ...
Can I Take My Lamp Home the Same Day?
Yes! You complete your lamp during the workshop and take it home the same day. The lamp is fully functional and ready to light up your space. We provide grouting supplies to finish at home, along with care instructions.
Requesting Refund for Unsatisfactory Service
If you are not satisfied with your workshop experience, please contact us at hello@mosaicartstudio.us to discuss the situation. We take customer satisfaction seriously and will evaluate each case individually. Refunds may be offered in cases where we ...
Is the Workshop Safe for Pregnant Guests?
Yes, our Turkish Mosaic Art Workshop is safe for pregnant guests. The workshop does not require any heavy lifting or strenuous activity. As long as you are comfortable sitting for 2-3 hours with occasional standing, you can fully enjoy the ...
I Accidentally Double Booked - Can I Reschedule One?
If you accidentally made two bookings, contact us immediately with both order numbers. We can cancel one and keep the other, or reschedule one to a different date. Refunds for duplicate bookings are processed within 5-10 business days.