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Parking Information
Parking varies by location. Most suburban studios have free parking in nearby lots. City locations like Manhattan and Brooklyn recommend public transportation or nearby parking garages. Check your specific location page for parking details, or ...
Can I Track My DIY Kit Order?
Yes! Once your order ships, you'll receive an email with tracking information. You can also contact us with your order number if you need tracking details. Orders typically ship within 1-3 business days of purchase.
Package Shows Delivered But I Didn't Receive It
If tracking shows delivered but you don't have your package: 1) Check with neighbors and any secure package locations. 2) Look for delivery photos in tracking. 3) Contact your local carrier (USPS/UPS/FedEx) with tracking number. 4) If still not ...
Gift Card Minimum Amount
Our minimum gift card value is $100, which covers most lamp workshops. If you need a specific amount that's not available on the website, contact us and we may be able to create a custom gift card for you.
Rescheduling Due to Illness
If you or someone in your party is sick, we understand and can reschedule without a fee. Contact us as soon as possible with your order number. We want you to be healthy and enjoy the workshop experience!